Terms of Service

Effective Date: September 2020
Last Updated: January 2025

Welcome to Pet Divine. These Terms of Service outline the rules and regulations governing your use of https://petdivine.org and all related digital services.

By using our website or purchasing our services, you agree to be bound by these terms. If you do not agree, please discontinue use immediately.

For questions, contact us:
📧 Email: [email protected]

1. Introduction & Global Coverage

Pet Divine operates worldwide, providing digital pet memorials, tribute services, virtual tributes, and cremation services. These terms apply to all users, regardless of location.

📌 Who Can Use Our Services?

• You must be at least 18 years old to access our platform.
• If accessing from outside the UK, you agree to comply with local laws.

📌 Modifications to Terms

• We reserve the right to update these terms at any time.
• Updates will be posted on this page with a “Last Updated” date.

2. Digital Services & Products

Our services include:
✅ Online Pet Memorials (Tribute pages, guestbooks, virtual candles).
✅ AI-Generated Pet Tributes (Personalised digital keepsakes).
✅ E-Commerce Store (Pet memorial products, custom items).
✅ Pet Cremation Services (Available in select locations).

📌 Availability & Changes

• We may discontinue or modify services without prior notice.
• Digital memorials are non-transferable and cannot be resold.

3. Account Registration & Security

📌 User Responsibilities

• When creating an account, you agree to provide accurate and complete information.
• You must not share your account credentials.
• Pet Divine is not responsible for any unauthorised access due to your negligence.

📌 Termination of Accounts
We reserve the right to suspend or terminate accounts that:
❌ Violate these terms.
❌ Use automated tools (bots, scrapers) to access the site.
❌ Engage in fraudulent or abusive behaviour.

4. Payments, Pricing & Subscriptions

📌 Accepted Payment Methods:
✅ Visa, Mastercard, American Express
✅ PayPal
✅ Secure Bank Transfers

📌 Billing & Refund Policy

• All prices are in GBP (£) unless stated otherwise.
• Prices are subject to change without prior notice.
• Refunds are processed as per our Refund & Returns Policy.

📌 Subscription-Based Services (e.g., Digital Memorial Hosting)

• Some services require monthly/annual payments.
• You can cancel at any time, but no prorated refunds will be issued.

5. Cancellation & Refund Policy

📌 For Digital Services
❌ Non-refundable once activated (e.g., virtual candles, AI-generated tributes).
✅ Cancellations before service activation may qualify for partial refunds.

📌 For Physical Products
✅ Returns accepted within 14 days (see Refund Policy).

📌 For Cremation & Collection Services
✅ Cancellations before the service starts may qualify for a partial refund.

For full details, refer to our Refunds & Returns Policy.

6. User-Generated Content & Conduct

📌 What Users Can Submit:

• Memorial tributes
• Photos & videos
• Guestbook messages

📌 Prohibited Content
Users may not post:
❌ Hate speech, abuse, or offensive material.
❌ Fake or misleading tributes.
❌ Copyrighted content without permission.

📌 Our Rights:

• We reserve the right to edit or remove inappropriate content.
• Memorial pages must comply with ethical standards.

7. Intellectual Property Rights

📌 Ownership & Restrictions

• All website content (text, images, branding) belongs to Pet Divine.
• Users cannot copy, distribute, or modify our content without permission.

📌 User Contributions

• By posting content, you grant us a royalty-free, worldwide license to use it.
• You retain ownership of your submissions but allow us to display them.

8. Limitation of Liability

📌 What We Are Not Liable For:
❌ Third-party service failures (e.g., payment processors, delivery services).
❌ User-generated content that may be offensive or misleading.
❌ Unauthorised access to user accounts.

📌 Website Downtime & Errors
We do not guarantee 100% uptime. Technical issues may interrupt service temporarily.

9. Privacy & Data Protection

📌 Data We Collect:

• Name, email, IP address (for security).
• User-generated memorial content.
• Payment details (processed via third parties, not stored by us).

📌 GDPR & CCPA Compliance
Users have the right to:
✅ Access their data.
✅ Request deletion of their data.
✅ Opt out of marketing communications.

For full details, see our Privacy Policy.

10. Dispute Resolution & Governing Law

📌 Applicable Law

• These terms are governed by UK law.
• Users outside the UK must comply with local regulations.

📌 Dispute Resolution

• Any disputes must be resolved through negotiation first.
• If unresolved, disputes will be handled through arbitration in the UK.

11. Changes to These Terms

We reserve the right to update these terms at any time.
Major changes will be announced via email or on the website.

12. Contact Information

For questions about these terms, contact us:

📧 Email: [email protected]
🌍 Website: https://petdivine.org